EMC Secure Remote Services (ESRS) Policy Manager 6.6 “General System Error”

I installed ECM Secure Remote Services (ESRS) Policy Manager 6.6 using default settings. Launching the application page (https://name_or_IP:8443/aps/) failed with General System Error, see screenshot for details.

General System Error:
An unknown error was detected, please contact your system administrator with the details below: FaultEvent fault=[RPC Fault faultString=” : Failed to get root light group” faultCode=”Server.Processing” faultDetail=”null”]

ESRS Policy Manager General System Error

Apparently, if you install the ESRS Database on the same server as the Policy Manager, all you need to do is to change the Database Port Number from the default port 9001 to, for example, 9002.

ESRS Policy Manager Database Port Number

Hope this will help.

1 comment to EMC Secure Remote Services (ESRS) Policy Manager 6.6 “General System Error”

  • Adrian

    Unfortuantely this did not work in my situation.
    I have reinastalled several times using different (available) port nuimbers.

    Is there possibly another cause for this alert?

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