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HOW TO: Reset admin password on EMC ESRS VE

The root and admin passwords for the EMC ESRS VE virtual appliance are configured during VA deployment, there is no ‘default‘ password.

If you have EMC ESRS VE 3.04 and below installed and lost admin password, you have no other option other than to re-deploy the ESRS VA.

In 3.06+ you can login to […]

HOW TO: Upgrade EMC Secure Remote Services Virtual Edition (ESRS VE)

What is EMC® Secure Remote Services (ESRS)?

EMC® Secure Remote Services (ESRS) is a two way remote connection between EMC Customer Service and your EMC products and solutions, available with Enhanced or Premium warranties and maintenance agreements at no additional cost. ESRS maintains connectivity with your EMC products around the clock and automatically notifies EMC […]

EMC Secure Remote Services (ESRS) Policy Manager 6.6 “General System Error”

I installed ECM Secure Remote Services (ESRS) Policy Manager 6.6 using default settings. Launching the application page (https://name_or_IP:8443/aps/) failed with General System Error, see screenshot for details.

General System Error: An unknown error was detected, please contact your system administrator with the details below: FaultEvent fault=[RPC Fault faultString=”com.axeda.apm.services.managers.ManagerException : Failed to get root light group” […]

EMC Secure Remote Services (ESRS) Policy Manager 6.6 Error #2032

When you open EMC Secure Remote Services (ESRS) Policy Manager 6.6 URL “http://localhost:8443/aps“, you are unable to log in and the Policy Manager displays blue/gray screen with the “Error #2032” in the bottom center of the window.

Policy Manager 6.6 requires that the web client have Flash 11 or above installed. The Policy Manager […]

EMC Secure Remote Support (ESRS) firewall configuration

OK, you have been tasked to configure firewall to allow ESRS server(s) to connect to EMC servers. Here is the diagram for you:

Any firewall admin, of course, will not be happy to open ports 443 and 8443 to all servers on the Internet. OK, here is the list of EMC servers’ host names, […]

Uninstall EMC ESRS-IP Policy Manager from a Windows Server 2008

Here is what you need to perform clean uninstall of EMC ESRS-IP Policy Manager from a Windows Server 2008:

Uninstall EMC ESRS-IP Policy Manager from Control PanelPrograms and Features; Open regedit.exe and delete these two keys in their entirety: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesESRS2PS HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesOpenDS Reboot the server; Delete <install_drive>:EMCESRSPolicy Manager folder