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HOW TO: Reset / Unlock EMC RecoverPoint admin password

EMC RecoverPoint might not be the equipment you login to every day and, unless you have meticulously documented RecoverPoint installation and config, you may find yourself in a situation when you cannot login to RecoverPoint. What if you 100% sure that the password you use is correct but it still does not work?

Reset or Unlock EMC RecoverPoint admin password - 1

Well, there are several ways for you to re-gain access to RecoverPoint Management Application:

  1. It is a good practice to configure and use separate RP accounts for application like VMware SRM or Replication Manager. Check if you can login with one of those accounts and reset admin’s password. If it does not work – see next step.
  2. Login as RecoverPoint 'security-admin'. The password is also 'security-admin'.
    Navigate to System – System Settings – Users – admin, Edit and Change password, OK
    Reset or Unlock EMC RecoverPoint admin password - 2
    Reset or Unlock EMC RecoverPoint admin password - 3
  3. There might not be anything wrong with your 'admin' account’s password. It might be just locked…
  • SSH to RecoverPoint and login as ‘security-admin’;
  • Run ‘unlock_user’ command. Select the user you would like to unlock and press ENTER:
    RP-DC1> unlock_user
    Select user(s) to unlock:
    1) admin
    2) monitor
    Select (separate with spaces if more than one), or press 'ENTER': 2
    User unlocked successfully.
    RP-DC1> unlock_user
    Select user(s) to unlock:
    1) admin
    Select (separate with spaces if more than one), or press 'ENTER': 1
    User unlocked successfully.

Hope this will help.

Disclaimer: These instructions are valid for RPA software version 3.4 (SP3) and might be different for other versions.

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