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EMC UIM/P 4.1.x – unable to launch Configuration Center

If you are using EMC UIM/P 4.1, 4.1 Patch 1 or Patch 2 and your UIM/P is not connected to the Internet you may have an issue with starting Configuration Center.

It starts to load the client but then crash with the following error:
An unexpected problem has occurred. Please contact EMC Customer Support

An unexpected problem has occurred. Please contact EMC Customer Support

And when you click on details you have lovely java error, meaningful as always (yes, Sheldon, it’s sarcasm…):

java.lang.NullPointerException
at com.powerup.service.ServiceLocator.getDomainService(ServiceLocator.java:217)
at com.powerup.common.ServiceFactory.getDomainService(ServiceFactory.java:212)
at com.powerup.common.ServiceFactory.loginWithToken(ServiceFactory.java:100)
at com.powerup.configmgr.client.app.login.cmds.SilentLoginCmd.performLogin(SilentLoginCmd.java:15)
at com.powerup.configmgr.client.app.login.cmds.LoginCmd.execute(LoginCmd.java:50)
at com.powerup.configmgr.client.mvc.ClientEvent.execute(ClientEvent.java:196)
at com.powerup.configmgr.client.mvc.ClientEvent.executeCmds(ClientEvent.java:184)
at com.powerup.configmgr.client.mvc.awt.ClientController.processClientEvent(ClientController.java:391)
at com.powerup.configmgr.client.mvc.swing.JClientController.processClientEvent(JClientController.java:212)
at com.powerup.configmgr.client.mvc.swing.JClientController$WeakSwingWorker.construct(JClientController.java:135)
at com.powerup.configmgr.client.mvc.swing.SwingWorker.run(SwingWorker.java:249)
at java.lang.Thread.run(Unknown Source)

Are you trying to blame UIM/P again? Surprise, surprise, you are right!

It’s is UIM/P bug and the engineering team have written a fix for it, so if you have this issue please log a call with VCE Support and refer to this post and we can help you.

I’m sure it will be permanently fixed in the next UIM/P release.

(c) Zbigniew ‘Ziggy’ Misiak

UPDATE

EMC released Knowledge Base article to address this issue:

EMC KB 190752 : UIM/P 4.1.x:Unable to launch Configuration Center from the UIM/P web interface after upgrade

https://support.emc.com/kb/190752

Impact: Unable to launch Configuration Center from the UIM/P web interface
Issue: This is caused by a client side issue with a third party component. There is a Spring Framework schema version mismatch in the ext-VoyenceControl.jar. The NullPointerException error will only occur if the client machine does not have access to the internet.
Environment:
– Unified Infrastructure Manager/Provisioning 4.1.0.0
– Unified Infrastructure Manager/Provisioning 4.1.0.1
– Unified Infrastructure Manager/Provisioning 4.1.0.2
Cause: The org.springframework package is not available where the application is attempting to access the correct schema file.
Resolution: To resolve the issue, use WinSCP or other third-party tool to transfer the update-cc-client.zip file to the UIM/P server. Unzip update-cc-client.zip and run the “./update_cc_client” script. Services do not need to be restarted after the update has been applied. After the script has successfully completed Configuration Center should launch successfully.
Direct link to file: https://download.emc.com/downloads/DL54819_UIM/P-Utility-to-correct-Unable-to-Launch-Configuration-Center-(EMC-KB-190752).zip

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