All of a sudden vShield Manager stopped working this morning. I could not open management web page (Page Cannot Be Displayed…) but I was able to ping VSE, console worked OK and IP address was shown on the Summary tab. After couple of reboots vShield Manager did not even show the IP address.
The problem was caused by the fact that the root filesystem ran out of space. To confirm this, log in to the VSE console as admin user (default password is ‘default’)and issue the command “show filesystems”:
As you can see, the root filesystem was full and /dev/sda1 and /dev/sda1 were shown twice.
There are two ways to resolve this problem:
- The official way is to open a Support Case with VMware. They will login to VSE as root and a secret password only they know and delete log files in /home/secureall/secureall/logs, /usr/tomcat/logs and /usr/tomcat/temp. I have been told there is an internal KB article 2032017 which describes this issue and what VMware needs to do to solve this.
- Alternative way would be to power VCE off, mount its disk in a Linux virtual machine, truncate the log files on the mounted disk, un-mount and remove the disk from the Linux VM and power VSE back on.
UPDATE:
I have been playing on VSE console and discovered this command:
purge log (manager|system) manager# purge log manager Delete manager logs system Delete system logs
Hope this will help…
[…] around turned up references to the vShield Manager’s log files filling the volume where they live. This turned out to be […]
Found that our vshield filesystems were looking full. Googled “vsheild manager disk space” and found this post. Puring both logs and restarting the web-service got us back up. Thank you for the help!
Example :
purge log manager Delete manager logs
purge log system Delete system logs
Correction **** Ignore previous example ***
correct one tested are for 5.5
commands #
———————–
purge log manager
purge log system
usage below
——————-
manager#purge log manager
manager#purge log system
Thank you Harish
When I enter the command purge, then I get the following message: unknown command
Why the command is not recognized?
Thank you for your Help. :)
Hi Manfred,
You need to enter the Privileged Mode by typing ‘
enable‘ and entering the password (default password is ‘default’)manager> enablePassword:
manager# purge log
% Command Incomplete
manager Delete manager logs
system Delete system logs
Super. :) Thank you very much.
Reboot will purge the logs as well. Which was VMware’s recommendation when I opened a ticket on this.
Interesting… They may have fixed it in the newer versions. Can you imagine this post is over there years old!… :)