vShield Manager stopped working

All of a sudden vShield Manager stopped working this morning. I could not open management web page (Page Cannot Be Displayed…) but I was able to ping VSE, console worked OK and IP address was shown on the Summary tab. After couple of reboots vShield Manager did not even show the IP address.

The problem was caused by the fact that the root filesystem ran out of space. To confirm this, log in to the VSE console as admin user (default password is ‘default’)and issue the command “show filesystems”:

As you can see, the root filesystem was full and /dev/sda1 and /dev/sda1 were shown twice.

There are two ways to resolve this problem:

  1. The official way is to open a Support Case with VMware. They will login to VSE as root and a secret password only they know and delete log files in /home/secureall/secureall/logs, /usr/tomcat/logs and /usr/tomcat/temp. I have been told there is an internal KB article 2032017 which describes this issue and what VMware needs to do to solve this.
  2. Alternative way would be to power VCE off, mount its disk in a Linux virtual machine, truncate the log files on the mounted disk, un-mount and remove the disk from the Linux VM and power VSE back on.


I have been playing on VSE console and discovered this command:

purge log (manager|system)
manager# purge log
manager  Delete manager logs
system   Delete system logs

Hope this will help…

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