If you are using EMC UIM/P 4.1, 4.1 Patch 1 or Patch 2 and your UIM/P is not connected to the Internet you may have an issue with starting Configuration Center.
It starts to load the client but then crash with the following error:
“An unexpected problem has occurred. Please contact EMC Customer Support”
And when you click on details you have lovely java error, meaningful as always (yes, Sheldon, it’s sarcasm…):
java.lang.NullPointerException
at com.powerup.service.ServiceLocator.getDomainService(ServiceLocator.java:217)
at com.powerup.common.ServiceFactory.getDomainService(ServiceFactory.java:212)
at com.powerup.common.ServiceFactory.loginWithToken(ServiceFactory.java:100)
at com.powerup.configmgr.client.app.login.cmds.SilentLoginCmd.performLogin(SilentLoginCmd.java:15)
at com.powerup.configmgr.client.app.login.cmds.LoginCmd.execute(LoginCmd.java:50)
at com.powerup.configmgr.client.mvc.ClientEvent.execute(ClientEvent.java:196)
at com.powerup.configmgr.client.mvc.ClientEvent.executeCmds(ClientEvent.java:184)
at com.powerup.configmgr.client.mvc.awt.ClientController.processClientEvent(ClientController.java:391)
at com.powerup.configmgr.client.mvc.swing.JClientController.processClientEvent(JClientController.java:212)
at com.powerup.configmgr.client.mvc.swing.JClientController$WeakSwingWorker.construct(JClientController.java:135)
at com.powerup.configmgr.client.mvc.swing.SwingWorker.run(SwingWorker.java:249)
at java.lang.Thread.run(Unknown Source)
Are you trying to blame UIM/P again? Surprise, surprise, you are right!
It’s is UIM/P bug and the engineering team have written a fix for it, so if you have this issue please log a call with VCE Support and refer to this post and we can help you.
I’m sure it will be permanently fixed in the next UIM/P release.
UPDATE
EMC released Knowledge Base article to address this issue:
EMC KB 190752 : UIM/P 4.1.x:Unable to launch Configuration Center from the UIM/P web interface after upgrade
https://support.emc.com/kb/190752
Impact: Unable to launch Configuration Center from the UIM/P web interface
Issue: This is caused by a client side issue with a third party component. There is a Spring Framework schema version mismatch in the ext-VoyenceControl.jar. The NullPointerException error will only occur if the client machine does not have access to the internet.
Environment:
– Unified Infrastructure Manager/Provisioning 4.1.0.0
– Unified Infrastructure Manager/Provisioning 4.1.0.1
– Unified Infrastructure Manager/Provisioning 4.1.0.2
Cause: The org.springframework package is not available where the application is attempting to access the correct schema file.
Resolution: To resolve the issue, use WinSCP or other third-party tool to transfer the update-cc-client.zip file to the UIM/P server. Unzip update-cc-client.zip and run the “./update_cc_client” script. Services do not need to be restarted after the update has been applied. After the script has successfully completed Configuration Center should launch successfully.
Direct link to file: https://download.emc.com/downloads/DL54819_UIM/P-Utility-to-correct-Unable-to-Launch-Configuration-Center-(EMC-KB-190752).zip
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