EMC RecoverPoint upgrade fails: Unable to distribute ISO file.

EMC RecoverPoint 3.5.1 to 4.0 P1 upgrade fails.

During RecoverPoint “Prepare for Upgrade” wizard the RP upgrade ISO file were uploaded to the RPA. The problem was that the file name did not contain the MD5 checksum in the file name, i.e. “rel4.0.SP2.P1_m.29_release_emc.iso“.

Note from EMC RecoverPointSE Upgrade Guide:

IMPORTANT
For all options, the ISO file name must be the exact same name as the ISO image that you downloaded or obtained using other means. Renaming the file may prevent the upgrade from working properly.

• rel4.0.SP2.P1_m.29_release_emc.iso – incorrect file name
• rel4.0.SP2.P1_m.29_release_emc_md5_c172e40591efb211daaf9ec1e52d9e87.iso – correct file name

When we tried to upload the correct file to RPAs, we go the following error message:

“Unable to distribute ISO file. RPA already contains another ISO file, please contact Customer Support.”

How can you remove upgrade ISO image from a RecoverPoint Appliance?

1. Login to each RPA as boxmgmt (default password boxmgmt);
2. [2]Setup> [8]Advanced options> [6]System internal operations> [1]Run script
3. Run the following signed script:

   NzUyZWZhNDAyNTdiYTJhMmMyODgxYjcxN2UxOTVhNjcKdW5saW1pdGVkCm5vdF9yZXN0cmljdGVk
   ClRoZSBpZCBvZiB0aGUgc2NyaXB0IGlzOjI0NjU4ClJlbW92ZSBJU08gZmlsZXMKQnJpYW4KIyEv
   YmluL3NoIAojSVNPIFNjcmlwdAojUmVtb3ZlcyBJU08gZmlsZXMKcm0gL2hvbWUva29zL2lzby8q
   Lmlzbwo=
   #

4. Repeat the procedure on another RPA.

login as: boxmgmt
Using keyboard-interactive authentication.
Password: XXXXXX

** Main Menu **
[1] Installation
[2] Setup
[3] Diagnostics
[4] Cluster operations
[5] Shutdown / Reboot operations
[Q] Quit
DC2 RPA1: 2

** Setup **
[1] Modify settings
[2] Configure repository volume
[3] Get remote settings
[4] Retrieve previous settings
[5] Apply settings
[6] View settings
[7] Reset settings changes
[8] Advanced options
[9] Console configuration
[B] Back
[Q] Quit
DC2 RPA1: 8

** Advanced options **
[1] Clear reservation
[2] Unregister reservation
[3] Clear persistent reservation
[4] Reboot Regulation
[5] Storage device customizations
[6] System internal operations
[7] Security options
[8] Register with ESRS gateway
[9] Set time via NTP
[10] Enable/Disable iperf server
[11] Enable/Disable logging of incoming FC headers
[12] iDRAC support
[B] Back
[Q] Quit
DC2 RPA1: 6

** System internal operations **
[1] Run script
[2] Run internal command
[3] Appliance config params
[B] Back
[Q] Quit
DC2 RPA1: 1
Enter script:
NzUyZWZhNDAyNTdiYTJhMmMyODgxYjcxN2UxOTVhNjcKdW5saW1pdGVkCm5vdF9yZXN0cmljdGVk
ClRoZSBpZCBvZiB0aGUgc2NyaXB0IGlzOjI0NjU4ClJlbW92ZSBJU08gZmlsZXMKQnJpYW4KIyEv
YmluL3NoIAojSVNPIFNjcmlwdAojUmVtb3ZlcyBJU08gZmlsZXMKcm0gL2hvbWUva29zL2lzby8q
Lmlzbwo=
#
Enter your name: admin

Script ran successfully

The script is:
#!/bin/sh
#ISO Script
#Removes ISO files
rm /home/kos/iso/*.iso

The output is:

BANG! And the ISO is gone:

Hope this will help.